Members' perception of the level of innovation in the drug dispensing service provided by EPS Compensar at the CAF Nova Center

Abstract

Conceptually, innovation can be described as a series of activities carried out in order to change pre-existing elements, ideas or protocols to improve them or create new ones that have a positive effect on the market. The objective was to establish the users' perception of the drug distribution service provided by EPS Compensar at the CAF Nova Center, the methodology for the development of this study had a quantitative approach, with a non-experimental descriptive scope and longitudinal design. The universal population consisted of 3390 users of the center, from which a sample of 345 users was obtained with a confidence level of 95% and a margin of error of 5%. The results obtained were the characterization of the services provided in the Greco and Nova centers in the years 2021 and 2022, as well as the evaluation of the perception of innovation in the Nova dispensing service as a result of the changes, where it was possible to demonstrate the existence of a positive difference compared to the previous CAF and the CAF Nova, it is concluded that thanks to the changes made, the users had a positive perception of the services provided by the CAF Nova.